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Appointment System

All surgeries are by appointment only.

Please be advised that staff can complete the online triage form for you whilst on the phone however if you are able to do this yourself please do so using the online form by clicking on the image above.

Our online form remains open while appointments are still available, the online access to appointments will be switched off when demand is high.

Book by telephone 0161 320 3131 or 0161 336 2114.

If our appointments are full please search for your nearest walk-in centre here.

Routine Appointments

It is helpful to us if you need to be seen on the same day by the doctor or nurse, to contact us as early as possible. Every effort will be made for you to be seen with minimal delay, although we cannot guarantee you will be able to see the doctor of your choice if you need an urgent appointment.

Routine consultations are for 10 minutes. If you feel you need to spend longer with the doctor or nurse, please inform the receptionist at the time of booking.

If you are late you may be asked to make a new appointment.

If you are unable to keep your appointment, please let us know as soon as possible so that another patient can be seen in your place.

Please note that as a courtesy to other patients, we reserve the right to reschedule your appointment if you arrive late. We are sorry for any inconvenience that this may cause.

Urgent Appointments

If you feel your problem may be addressed by speaking to a doctor on the telephone, please ask for a telephone consultation (you will be asked for a brief description of the problem).

Non primary care appointments (for example: medical reports for insurance; fitness for sport; HGV/Taxi/Racing licenses; accident claims; or adoption) are considered non-NHS work these can also be requested ONLINE, as such we are legally required to schedule them outside of normal surgery hours (they will also attract a fee).

GP Extended Hours

Extended Access is available at Manchester Road 18:30 – 20:00 and every other Saturday 09:00 – 17:00.

All appointments must be pre-booked, no walk-ins can be accommodated during extended hours.

Enhanced Access

We will be increasing access to pre-bookable, routine appointments at evenings and weekends.

From 1 October Denton/Audenshaw and Droylsden Primary Care Network groups of General Practices are working together to deliver key health and care services.

Enhanced access appointments may include services like cervical screening, childhood vaccination clinics and health checks. People will be able to see a member of the general practice team, a GP, nurse or other health professional.

The appointments offered via enhanced access will be held at Millgate and Medlock practices and may be with a different clinician than usual.

This clinician will have access to your health records and will be able to treat you in the same way as we would.

You can access these appointments by completing our online triage form.

What is Extended Access Service?

The Extended Access Service is an extension of your usual primary care service. It makes it easier for you to get an appointment at a time that suits you, this includes evenings and weekends.

This service offers appointments at times over and above those currently available, including on weekdays until 8pm and also some appointments on Saturdays.  All Extended Access appointments are pre-bookable, routine primary care appointments with a range of clinicians including GPs, nurses and health care assistants.

This is not a walk-in service – you must book an appointment through the reception team in the usual way.

Where will my appointment take place?

For all our patients registered with us, the extended access appointments will be at 119 Manchester Road, Denton

Who would benefit from this service?

Those patients who may:

·        find it difficult to attend an appointment during the working day

·        are a busy parent with small children

·        or rely on working carers to take you to appointments

When will the Extended Access Service be available?

The service is available now.

How can I book an appointment?

Contact the practice in the usual way and request an appointment. If an extended access service appointment is available, you'll be able to book this if this is more convenient for you.

What time and day will extended access appointments be available for?

The days and times for Extended Access appointments are 6.30pm – 8pm Monday to Friday and every other Saturday 9 – 5pm.

What can I be seen for?

A GP Extended Access appointment is exactly like an appointment at your own GP practice. You can discuss any aspect of your healthcare with the GP or nurse that you see.

Will I see my own GP and/or nurse?

Not necessarily. You will be seen by an experienced GP or health professional.

Will the Clinician I see have access to my medical record during my appointment?

Your medical record will, with your consent, be available to the GP or nurse that sees you, to ensure that they have the information they need to give you the best possible care. A record of this appointment will be sent back to your own GP practice electronically to ensure that your GP medical record is kept up-to-date. An appointment with this service will be just like an appointment at this practice.

What about patient records?

Health Care Professionals have access to the patient’s full medical record, as long as the patient gives his or her consent. This means that they can receive personal GP care.

What if my patient needs an interpreter?

Millgate Healthcare  will need to book this for you. You must give them at least 24 hours’ notice. Please explain your specific language when you make the booking.

How do I cancel an appointment?

If you need to cancel the appointment, please ring us.

Practice Nurse & Health Care Assistants

You can use the extended access facility to see Practice Nurses, Physician Associates, Pharmacists, Paramedics and HCAs. They are available for face-to-face appointments or telephone consultations.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Complete our SMS Reminder Form

Home Visits

If possible please try to telephone reception before 10:30am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability. Lack of transport is not a valid reason for requesting a home visit

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

Teaching Involvement

Medical Students

We are a teaching practice and students sometimes sit in with the doctors and nurses. If you prefer not to have a student sitting in, please let the doctor or receptionist know.

General Practitioner Registrars

GP Registrars are often attached to the practice and are fully qualified doctors gaining experience in general practice.

Videoing Consultations

As part of on-going training some doctors may on occasion video their consultations. Consent is always obtained from patients prior to their appointment being videoed. You of course have the opportunity to decline.

Patient Responsibilities

As a patient some of your key rights are to:

To receive NHS services free of charge

Not be discriminated against

Be treated with professional standards by qualified and experienced staff

Expect NHS organisations to monitor and try to improve continuously the quality of their services

Be treated with dignity and respect

Accept or refuse treatment and only be physically examined with consent

Be given information about any test and treatment options open to you, what they involve and their risks and benefits

Have access to your own records

Privacy and confidentiality

Have any complaint acknowledged within three days and properly investigated

Compensation if harmed by negligent treatment

Some of our key pledges to patients are to:

Ensure that any transfer between services is as smooth as possible and you are fully involved

Provide a clean and safe environment

Share with you any letters sent between clinicians about you

Treat you with courtesy and give support in the handling of any complaint and ensure it has no effect on any future treatment

Identify, acknowledge and learn from mistakes, complaints and claims

Some of your responsibilities are to:

Treat NHS staff and other patients with respect

Keep appointments or cancel within a reasonable time

Give positive or negative feedback about your experiences and the treatment and care you receive

Please respect our staff

All of the staff at Millgate Healthcaree empathise and understand how frustrating it can be accessing clinical services within the NHS at this current time.  We are all patients within the NHS too and are facing the same challenges due to the unprecedented increase in demand on all NHS services.

Our staff members are facing daily abuse from our patients; this can range from unreasonable demands, general rudeness, shouting, and swearing to personal attacks and threats of violence.  These behaviours will not be tolerated.

We understand that anxieties around health and wellbeing can lead to heightened emotions; we recognise that our patients are understandably and reasonably worried about their own health or that of a loved one.  In these instances we, of course, understand patients can get frustrated or upset.  However, there are no circumstances in which our staff should face shouting, swearing or feeling threatened within their place at work.  

Our staff work hard, often in difficult circumstances, to maintain the running of our services. 

All of our staff care deeply about providing each and every patient they come into contact with a high level of care and a positive outcome to whatever their enquiry may be.

Please do not forget that the receptionist you are speaking to on the telephone, the nurse/healthcare person/phlebotomist you are being seen by in a clinic or the GP with who you are being treated by is a fellow human being. Please treat our staff with the dignity and respect they deserve.

We operate zero tolerance to abuse, if patients abuse our staff they will receive a warning letter which may result in the patient having to register elsewhere.