Homepage - Millgate Healthcare Partnership

Patient Notice

Due to essential external water main maintenance, the water supply to the practice will be temporarily turned off this Thursday between 10:00 AM and 1:00 PM.

What this means for you:

Appointments : Non urgent face to face appointments will be moved, the practice will contact you
No Toilet Facilities: Our public and patient toilets will be closed during this three-hour window as they will not be able to flush.
No Hand-Washing Facilities: Taps will be dry, though clinical hand sanitiser is available throughout the building.

If you are visiting us during these hours, please ensure you use facilities before arriving at the practice. If you urgently require toilet facilities during your visit, our reception team can direct you to the nearest public amenities.

Also is it possible that you put a note on our website that the third Thursday of each month the practice is closed for essential training from 12 noon. During that time patients should call 101 or in an emergency 999.

Non-urgent advice: Mental Health Support

People in Greater Manchester can now access urgent NHS mental health support via text message.

• Text: 07480 635134
• Available: 24/7

Who can use the service

The service is available to people of all ages who are registered with a GP in Greater Manchester.

It is free, secure, and confidential, and you can text on behalf of yourself or someone else.

How it works

When you text 07480 635134, you’ll be connected to a trained mental health practitioner from your local team. They aim to respond within four hours.

The practitioner will support you through text messages and help you get the urgent care you need. With your permission, they can access your patient notes if you’ve previously received mental health support. This will reduce you having to repeat information and help them provide better, more joined up care.

About the service

This service is part of the Greater Manchester NHS 111 Mental Health team, delivered by Pennine Care, Greater Manchester Mental Health, and local voluntary, community and social enterprise partners.

It's supported by ChatHealth, provided by Leicestershire Partnership NHS Trust.

You can reach us by texting 07480 635134, free of charge, 24/7 or by visiting the ChatHealth website and searching @GMChatMentalHealth.

Important information

This is not an emergency service. If there's an immediate risk to life, or you need urgent physical healthcare, please call 999 or go to A&E.

You can still access urgent mental health support 24 hours a day, free of charge, by calling NHS 111 and selecting mental health option 2, or by visiting NHS 111 online.

Community crisis spaces and other urgent mental health support options are also available across Greater Manchester.

At Millgate Healthcare Partnership the safety, dignity, and well-being of our staff, patients, and visitors is our absolute priority. Everyone who works, trains, or receives care in our practice has the right to feel safe and supported.

We are proud to confirm that we are an official signatory to the NHS Sexual Safety in Healthcare Charter.

What is the NHS Sexual Safety Charter?

Launched by NHS England alongside major healthcare professional bodies, the charter is a formal commitment to enforcing a zero-tolerance approach to any unwanted, inappropriate, or harmful sexual behaviours within the workplace.

What this means for our team and patients:

By signing this charter, our practice commits to 10 core principles, ensuring that we actively build an open, transparent, and safe culture. Specifically, this means we will:

Actively Eradicate Harassment: We work proactively to ensure our workplace is free from sexual harassment, misconduct, or abuse.
Provide Clear Pathways & Support: We maintain clear, confidential reporting mechanisms and provide robust support to anyone who experiences or witnesses inappropriate behaviour.
Take Action: We take every report seriously. All disclosures are handled with complete confidentiality, transparency, and swift, appropriate action.
Train Our Workforce: We ensure our staff receive the appropriate training to recognize boundaries, support colleagues, and act as empowered bystanders.

Zero Tolerance

We expect all staff, patients, and visitors to treat one another with mutual respect. Unwanted comments, inappropriate jokes, or harmful behaviours of a sexual nature have no place in healthcare.

If you have any questions about our commitment, need to make a disclosure, or wish to review our specific safety policies, please contact our Practice Management team directly or use our admin contact form from our website.